QUESTIONS

1. Do you screen print or embroider your caps or visors?
    

2. What size should my child wear? Standard or Youth?
    

3. How quickly do you ship?
    

4. What if we order from you and what we receive is not what we expected?
    

5. Can you send us a sample for our evaluation?
    

6. Are the colors consistent year-to-year? If I buy a red visor this year can I get the same color next year?
    

7. Sleevecoolers and Sleeve Snaps look similar. What is the difference?
    

8. Do you have a Privacy Policy?
    

9. What are your guarantee, terms, shipping, and exchange policies?
    

10. How do I measure my head size for my hat size?
     

11. Do you a testimonial page?

ANSWERS

1. We sell only blank visors, caps, and hats. We've found that customers will get the best results by having personalization done locally. That way they can more easily see what designs are available, specify their exact design requirements, and have an embroidery tape or screen available to them for other uses in the future.

2. That’s always a difficult question to answer because children’s head sizes vary so much. All of our products have Snap, Velcro, or Buckle/Strap closures that give the wearer about a 2" size adjustment. Our Youth size is meant for the average child who typically wears size 6 1/2 to 7. The crown of a Youth cap, and the brim (the part that shades the eyes - sometimes called the visor - of both our Youth Caps and Visors, are smaller than the Standard size.

How to measure your head for hat sizes.

Here's a handy sizing guide for the Flexfit Hats:

3. We normally ship all orders within 48 hours unless the customer specifies a different shipping date. If we are unable to ship within 48 hours, we will notify you by either email or phone, and advise the reason for the delay and the estimated shipping date.

4. If an item is not what you expected, call us for authorization to return the item(s) for a full refund less any shipping charges. Customers are responsible for all shipping charges for any non-defective items returned or refused, or any item returned without authorization. Any item soiled or modified in any way may not be returned.

5. We’ll be happy to sell you a sample(s) of any of our products at our regular price plus shipping.

6. Absolutely!  We buy from experienced manufacturers who offer College and Major League colors that are popular year after year. Although new colors may be added or deleted, it's rare for these team colors to change.

7. The difference between a Sleevecooler and Sleeve Snap is similar to the difference between a Headcooler and a Halo. Sleevecoolers are 7" long EVA with a one button closure. Sleeve Snaps are 6 1/2" long, nylon-covered Neoprene with a Velcro closure that allows for infinite size adjustment, and is reversible (2 different colors). Sleeve Snaps, although more expensive, are by far the most popular.

8. PRIVACY STATEMENT. We value your privacy and your time. Please be assured that we will not release your e-mail address or any other personally identifying information to anyone.

9. GUARANTEE, TERMS, SHIPPING, EXCHANGES

TERMS: Net 30 Days with bona fide School District or University Purchase Order. Pay Pal, MasterCard, Visa, or Prepaid Check, or Money Order for all others. Customer is responsible for all Shipping Charges on any non-defective items returned or refused.

10. How do I measure my head size for my hat size?

How to Measure Head Size for Hats

Use a flexible tape measure to determine the circumference of your head to the nearest 1/8 of an inch by measuring across the widest part of the head, above the eyebrows and ears. Use the Sizing Chart below to convert this measurement in inches or centimeters to a hat size.

 Hint: if you don’t have a tape measure, then use a piece of string to measure around your head and then check the length using a ruler.
Hats, Caps, and Visors - lowest prices

CLOSE THIS WINDOW

How to measure head size for hat sizing

11. Do you have a testimonial page?

Any reputable hat company will show true testimonials of their excellent service and their products' qualities. We are proud of the feedback we receive! Here are the ones that we have obtained permission to show: testimonials.

Back to top

Do you have more questions? Ask us!